FAQ

Is Cuppy Co a Cruelty Free Brand?

How to remove Cuppy Co Magic Liner?

Our Magic Liner is Smudge proof and waterproof! We recommend using a good waterproof makeup remover in a liquid or cleansing form. Please be gentle around the eye area and use Luke warm water if cleansing with a waterproof cleanser to help break down the magic liner. 

How do I take care of my Cuppy Co lashes?

All our lashes be worn multiple times depending how well you take care of them. Tips:

- Gently remove lashes 

- Don't apply mascara directly to the false lashes 

- Gently remove glue from lash band 

- Store lashes carefully to keep their shape 

- Avoid getting false lashes wet 

How to take care of our Jewellery 

- Avoid contact with water, perfume and other chemicals 

- Store jewellery properly 

- Remove jewellery before going to bed, showering and physical activities

What do I do if I have an allergic reaction?

The ingredients of all Cuppy Co products are listed on the product page description. Please make sure you read everything carefully and in the unlikely event if you have a reaction please contact us info@cuppyco.com and we will do our best to give you a refund. We will need you to provide pictures and any other important information required by our customer service team. 

As everyone has different skin and health conditions we are are not responsible if such a reaction should occur as a result of any consumer using our products. If you develop a skin reaction or other sensitivity to any product, you should stop using it immediately and consult your doctor or professional. 

We advise if you have sensitive skin to do a small patch test first, we are not responsible if such a reaction should occur as a result of any consumer using our product. 

Is Cuppy Co Vegan? 

More than 90% off Cuppy Co products are 100% VEGAN 

Please refer to product descriptions of each product to find out! 

Where are your products made? 

All Cuppy Co beauty products and packaging is designed here in Australia in the heart of Melbourne however our products are manufactured in P.R.C.

Performance and Packaging is extremely important to us! Our products are used and approved by professional makeup artists in the industry with many years of experience. Our goal is to create a brand that is affordable and aesthetic.